Getting started is easy! After registering your account, you'll be guided through the initial setup process. You can create your company profile, set up your first team, and start creating projects. Check out our Help Guide for detailed step-by-step instructions.
InstalTrack is a web-based platform, so you can access it from any browser. We also offer mobile applications for iOS and Android devices, which you can download from the App Store or Google Play Store for on-the-go project management.
Yes! We offer a free trial period so you can explore all the features of InstalTrack. Contact us at [email protected] to request a demo and learn more about our trial options.
Creating your first project is straightforward. Navigate to the Projects section, click "New Project", and fill in the project details including customer information, location, and estimated timeline. You can then add stages, assign team members, and track progress. See our Help Guide for detailed instructions.
Absolutely! InstalTrack allows you to invite customers to view their project progress in real-time. Customers can see project stages, view documentation, and approve work remotely. This enhances transparency and improves customer satisfaction.
Project progress is tracked through stages. Each stage can have a status (not started, in progress, completed), and you can add completion comments, photos, and documentation. The platform provides visual indicators and progress reports to help you stay on top of all your projects.
You can create teams from the Teams section in your dashboard. Assign team members, define roles and permissions, and assign teams to specific projects. This helps organize your workforce and ensures the right people are working on the right projects.
InstalTrack supports all types of renewable heating installations, including heat pumps, solar thermal systems, biomass boilers, and hybrid systems. The platform is flexible and can be customized to match your specific installation workflows.
Currently, each account is associated with one company. If you need to manage multiple companies, you can create separate accounts for each. Contact our support team if you have specific multi-company requirements.
You can add products through the Products section. Create product entries with details like name, type, manufacturer, price, and description. These products can then be easily added to projects and stages, making it simple to track what's being used in each installation.
Yes! InstalTrack allows you to upload photos and documents for each project stage. This is perfect for before/after documentation, technical specifications, invoices, and any other project-related files. All files are securely stored and can be accessed by authorized team members and customers.
Security is our top priority. We use industry-standard encryption to protect your data, and all information is stored securely. We comply with data protection regulations and regularly update our security measures. For more details, see our Privacy Policy.
Yes! Our mobile apps support offline functionality. You can view projects, add notes, and take photos even when you don't have an internet connection. All changes will automatically sync when you're back online.
Yes, InstalTrack mobile apps are available for both iOS and Android devices. You can download them from the App Store (iOS) or Google Play Store (Android). The apps provide full functionality for managing projects on the go.
You can reach our support team via email at [email protected] or phone at +48 884 511 723. Our support hours are Monday through Friday, 9:00 AM - 5:00 PM GMT. Visit our Support page for more information.
We accept various payment methods including credit cards and bank transfers. Contact our sales team at [email protected] to discuss pricing and payment options that work best for your business.
Can't find the answer you're looking for? Our support team is here to help.